Privacy Policy

1. Introduction

Welcome to Makkah Laundry Service Point. We value your privacy and trust. This Privacy Policy explains how we handle your information when you use our laundry services.

2. Our Privacy Commitment

We operate a simple, transparent business model focused on serving pilgrims and travelers in Makkah:

• Cash Payment Only: We accept only cash payments for all laundry services
• No Data Storage: We do not maintain digital databases or long-term customer records
• WhatsApp Orders: Orders are placed via WhatsApp for convenience only
• Temporary Information: We only use your contact details (name, phone, hotel location) to complete your order
• No Sharing: We never share, sell, or transfer your information to anyone

3. Information Handling

When you contact us for laundry service, we temporarily need:

• Your name (to identify your order)
• Phone or WhatsApp number (to coordinate pickup and delivery)
• Hotel name and room number (for pickup and delivery location)
• Service preferences (standard, express, or press & fold)

Important: This information is used ONLY to provide your laundry service. Once your order is completed and payment received, we do not retain any records in digital systems.

4. Website Privacy

Our website uses Google Tag Manager for basic analytics to understand how visitors use our site. This helps us improve our online presence. You can control cookies through your browser settings if you prefer not to be tracked.

5. Your Rights

Since we don't store your personal information long-term, there's minimal privacy risk. However, you always have the right to:

• Ask us to delete any temporary records (though we typically don't keep them)
• Request not to be contacted for future promotions
• Choose not to provide information (though we'll need basic details to serve you)

6. Security

We take reasonable precautions to protect your information during service delivery. Our staff is trained to handle customer details respectfully and confidentially. Since we operate on a cash basis with no digital storage, your financial information is never at risk through our business.

7. Third-Party Services

We use WhatsApp (owned by Meta/Facebook) for customer communication. By contacting us via WhatsApp, you're also subject to WhatsApp's privacy policy. Our website may link to Google Maps for location information. These third-party services have their own privacy policies.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 18. Parents or guardians should supervise any laundry service requests.

9. Changes to This Policy

If we change how we handle privacy (for example, if we start keeping digital records), we'll update this policy and post the new version on our website with a revised date.

10. Questions About Privacy?

We believe in simple, honest business practices. If you have any concerns about how we handle your information, please feel free to ask us directly. We're here to serve you with transparency and respect.

11. Contact Us